FAQ

Can I access all platforms from the hub?

All platforms are available to all partners except Salesforce, which is only open to channel partners.

Looking for something and can’t find it?

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Is the calendar in the partner portal similar to the calendar in the Partner Hub?

Yes, both systems work with one enablement calendar. This calendar is the one source of truth for all events.

Why doesn’t the Partner Hub include all of the resources from the Partner Knowledge Base?

In the first stage of the Partner Hub launch, the primary purpose is to provide easy access to key assets for each persona within the partner’s organization. Because of this, we didn’t prioritize adding all of the Knowledge Base items. In the second stage of the launch, we will embed a search capability that will let you search the Knowledge Base from the Partner Hub search bar.

Can I enroll in the certification pathways directly from the Partner Hub?

No. To register for the certification pathways you’ll need to contact your channel partner manager, your main point of contact at monday.com, and they will submit your registration.

Will the Partner Hub be localized to additional languages?

We’re still in the early stages of launching the Partner Hub, which is why it’s only available in English. As we grow, we’ll explore adding additional languages.

Can we use SSO to log in to different platforms from the Partner Hub?

Here is a link to a full guide to easy SSO installation for each of the platforms connected to the Partner Hub.

What if I can’t log into one of the platforms connected to the Partner Hub?

If you’re unable to login it probably means that you don’t have an account and login credentials. Please contact your channel partner manager to get credentials.

Can anyone with the link access the Partner Hub?

Anyone can visit the Partner Hub. However, to click-through and view the content on Lessonly, Salesforce, or monday.com, you’ll need to have valid credentials.